Colorfields rugs are handmade by skilled craftspeople with traditional dying and construction methods. Slight variations in color, texture and finish are normal and add to the unique character of your piece. The following should not be considered defects:
- Loose slubs of yarn or fabric: This can occur when a yarn color is changed, a new length of yarn is inserted, or at a seam. Please do not pull the yarn or fabric. Simply cut it with scissors to be even with the surface.
- Variations in color: Yarns and fabrics are often dyed to lend a variegated or striated effect—subtle shade changes within the same color family. This is intentional and lends an appearance of depth and character to the piece.
- Colors of the product do not match the website or printed material: Despite our best efforts, photography, ink printed on paper and computer monitors do not reflect reality 100%. In addition, dye lots vary slightly between production runs of the same style. When needing two products of the same dye lot, please specify on your order form.
- Odor: Wools, dyes, backing materials and cleaning agents all have inherent moisture and occasionally environmental conditions disallow adequate “airing” prior to packing and shipping. If you experience odor, please lay the rug flat over a rug pad where adequate air circulation can dissipate any odor. Should the odor persist more than two weeks, please contact us.
Our product is warranted against manufacturer defects for one full year from date of purchase. However, we cannot refund and/or warranty product for issues that result from normal wear and tear, accidents, damage caused from improper use/care, or after it has been cleaned. Normal wear and tear is defined as minor damage that naturally and inevitably occurs as a result of normal wear or aging. Other examples of damage not warranted are staining or damage caused by pets, improper exposure to water or moisture, stains, deterioration caused by improper cleaning of product (including vacuuming with a beater bar), shedding, tails coming up, dye lot differences, blemishes on the backing and pilling or fading of fabrics. These issues are not considered defects.